NOVRITSCH Support

Shipping

Get to know more about how our shipping processes work and how long shipments can take.

Shipping Information

Hardfacts

  • We are shipping from our Warehouse in Vienna, Austria.
  • You don’t need to worry about any import duties, taxes or customs fees when ordering from the European Union.
  • Each time your package is sent with a Tracking ID which allows you to track the package. You will receive an email as soon as the package is dispatched.
  • You will see the calculated prices and shipping methods when checking out.

Price and Availability

  • Shipping prices depend on the weight and destination.
  • You will see the calculated prices and delivery times when you check out.

Packing and Handling

  • We try to ship out all orders received before 12:00 every day.

European Overview

Worldwide

Country Delivery time Shipping Provider
Canada 6-7 Days UPS Air Shipping
New Zealand 7-8 Days  UPS Air Shipping
South Africa 6-7 Days  UPS Air Shipping
China 8+ Days  UPS Air Shipping
Hong Kong 8+ Days  UPS Air Shipping
Japan 8+ Days  UPS Air Shipping

Additional Notes

  • Shipping days are only counting working days
  • Due to high volumes during product launches, sales, or public holidays small delays may occur
  • Stated delivery times are averages and not guaranteed
  • Please note that shipping regulations for guns may vary. For further information on that, visit the following website and click on the gun you are interested in: https://support.novritsch.com/

Importing items – Customs

Customs is a state authority, responsible for the safe flow of goods entering and exiting a country. Based on the legislation, they are able to seize packages or charge Customs/Import/ VAT fees, according to the current regulations.

As a general rule, customers are responsible for their orders, as they are the importer of record.

We cannot influence the parcel’s duration or the result, nor can we interfere. It is best if you become familiar with the import restrictions, applicable laws, or other regulations which apply to the items, before ordering. If you need additional documents, we will be of course happy to assist.

Charges imposed by Customs are paid to the state and not to us; therefore we cannot refund them. The amount charged and cases where such fees are applied to vary from country to country, which is why we kindly ask our customers to contact their local authorities, to get detailed and up-to-date information.

 

UK orders – specific information

Age Verification – UKARA

To receive airsoft guns in the UK, you need to be over 18 years old and have a UKARA membership. With the process of Age Verification, we aim to make sure that you fulfill these two requests.

You can find more information about the UKARA membership here: http://ukara.org.uk/

What to expect after placing your order

Once you have placed your order, we will contact you for your UKARA details.

The information needs to be sent from the same e-mail address you used to place the order, and the name on the UKARA membership has to match the recipient’s name.

Once the age is verified, your order will go in “preparing for UK Export”, meaning the UKARA number is being added to your package, in order to avoid Customs issues.

The next steps will be the status “Preparing Package”, which means the order is about to be shipped and completed – the order was sent out and you will automatically receive the tracking number.

Customs Inspections and delays

Right now, there can be even several weeks of customs delays. Novritsch adds all the necessary paperwork to your package.

In cases where orders are seized or delayed, we strongly recommend contacting them directly and checking if there is anything additional they need. The recipient is responsible for being in contact with their local authorities and cooperating with any eventual inspection. We cannot influence its duration or the result, nor can we interfere.

It is best if you become familiar with the import restrictions, applicable laws, or other regulations which apply to the items, before ordering. If you need additional documents, we will be of course happy to assist.

Shipping takes too long?

If the shipping takes too long and you suspect the package has been lost during shipping, please contact us and tell us about it.

We will then start an inquiry with the shipping provider, which takes a minimum of 12 business days. During this period, we, as well as our colleagues at the warehouse, are cooperating with the shipping provider to find the package.

Please note that packages that are with Customs are not considered lost – the Customs procedure mentioned above applies.

Novritsch Support

With a passion for Airsoft, we’re here to fix problems and offer the best customer support in the industry, right when you need it.

Is there anything else we could assist you with?

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