Account & Orders

Here you will find information regarding every aspect of your order and requirements towards your account.

To comply with legal regulations you need to be at least 18 to purchase an airsoft gun. Verification is not possible before placing an order as we will need to match your name with the order.

After you completed your purchase, you will receive instructions on how to verify your age and you will get redirected to

Your order cannot get dispatched until the verfication has been undertaken by our team.

Please provide a clear image of one of the following documents. 

  • Passport
  • Or a Drivers License
  • Or any ID Card (which clearly shows your name and birth date)

Please make sure that you are using the same email address that you have used when buying your order. Otherwise, we will not be able to match it accordingly.

If you feel uncomfortable about sending your ID, you can cover all parts of the ID except the full name and the birthdate.

For some countries we will require special verification documents.

CountryDocument required
United KingdomUKARA number
The NetherlandsNABV License Scan
SwitzerlandImport Permit Scan


We are trying to make the payment process as easy as possible for you.


Prices in the European webshop are shown in Euro, while prices in the US webshop are shown in US Dollar. However, we are accepting all currencies in the payment process.
For example: When using your Credit Card with a Canadian Dollar account, the currency gets converted automatically.

Refund Durations

After a refund is performed by us, it can take multiple days until it shows on your account, depending on the payment method.

  • Refunds to your PayPal account take around 1-2 business days to reach your account.
  • Refunds for credit card payments take around 4-8 business days, depending on the card you are using.

Available Payment Methods

Payment MethodAvailable forProcessing Time
PayPalAll countriesInstant
Credit Card (Visa, Mastercard, American Express)All countriesInstant
SOFORT Bank TransferAustria, Belgium, Germany, Italy, Netherlands, Spain2-4 Business Days
Bank TransferBulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Norway, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom2-3 Business Days

Unavailable Form of Payments

Unfortunately, we currently cannot accept any gift cards or Discovery.

About Preorders

As the demand for our products is often higher than expected, we offer you the possibility to preorder for the next batch. This way, we want to offer our customers a possibility to reserve a spot for one of our products.

Waiting Times

The waiting times vary and should always be shown on the product page of the certain item that is available for preorder.

If any delays occur, you will be contacted by us via e-mail.

Payment for Preorders

Full payment is already required when placing the preorder

Order Statuses

Please have a look at the information below to find out what the status of your order means.

Awaiting Verification

Age verification is needed if you ordered an airsoft gun with us. Otherwise the order cannot be shipped.
Unfortunately, we are not able to send any airsoft guns without an age verification due to legislation. We will treat your data confidential and you can request deleting your documents after verification. You can also cover all parts of the ID except for the birth date and your name.

Please follow this link to get your ID checked.

Please make sure that you are using the same email address that you have used with your account on

Preparing package

Your order is in the status “preparing package” which means that it will be dispatched soon. You will receive your tracking ID via email once the package is forwarded for postal services. Your order should not be in this status for more than 2-3 working days.


Your package is on the way to you or already with you. You should have received a tracking ID via email.


We refunded your order. A refund can take up to 7 working days (in some cases) to be processed. This depends on the payment method you chose.

On hold

We did not receive your payment yet. Depending on the payment method it can sometimes take up to two working days for the payment to arrive. Your order status should then change automatically. We recommend that you reach out to us if the status doesn’t change within 3-4 working days

Manual Check

Your order needs to be looked into by one of our employees. You do not have to do anything as we will look into this on our end and either adjust your order or contact you (if further information is needed).

On Preorder

You have ordered a gun that is not available yet. We work with a preorder system that allows our customers to reserve a spot for our highly wanted airsoft guns. The preorder time frame depends on the product you have ordered.

Please have a look at the product page of the preordered item, the information should be shown there.


Unfortunately your order failed. If any payment was booked from your account, it will be booked back within a few working days. We recommend contacting your bank to make sure you are allowed to make international transactions.

Please feel free to place a new order with us.

Waiting for customer response

We reached out to you in the past and are waiting for your response. Please reach out to us, so we can assist you.

Buying Novritsch Products from Other Parties

Please check the following points, if you are planning to buy Novritsch products from another company or second hand.

Airsoft Retailers

In some countries, Novritsch products are offered by airsoft shops.

A list of our retailers can be found here:

Please keep in mind that if you are buying from third parties, repairs and warranty cases need to get solved by the company you bought the products from.

Second Hand Products

If you are buying our items second hand, please ask the seller for his or her order confirmation, so you can claim the warranty for the products.

Cancelation Requests

Cancelation of not dispatched order

If you would like to request a cancelation of an order that did not get shipped yet, please get in touch with our support team. Please keep in mind that we are usually shipping out orders within a short time frame and it might be possible that we are not able to stop your shipment anymore.

Preorder Cancelation

Please get in touch with our support team and please be so kind to state your order number, full address and reason for the cancelation in your request, in order to have it processed as fast as possible.

Preorder Reservation Cancelation

In case you would not like to use your SSX303 or SSR15 preorder reservation, please get in touch with our support team.


Products can be returned without reason for up to 14 days after arrival if they are in a good condition/as good as new and with the original packaging.

Please note that our customer service has to be contacted within 4 days after the arrival of the parcel, in case the goods received are faulty, damaged or not functioning properly.

Novritsch Trading GmbH
Wimbergergasse 14-16, Top 1-1-01
1070 Wien/Vienna

Please add this form:

Return Address for US customers only

Logsta LLC
1648 Roseytown Road
Suite 400
Greensburg, PA 15601
United States
Contact person: Wayne Jakiela

Please add this form:

Shipping Costs for Returns

Novritsch is not taking over the costs for returns and does not offer return labels. We kindly ask you to declare the package as a return at customs if your country is located outside of the EU, to prevent additional costs.

How to return packages – EU

The goods should not be returned by the post, but with a shipping provider.

Possible shipping providers are; UPS, DHL, DPD, GLS.

The package should be returned with a tracking ID and the goods declared as TOYS. Airsoft guns are legally classified as toys, not guns.

How to return packages – worldwide

We recommend reaching out to our customer service for instructions if you are located outside the EU.

You can reach us here:

Processing Time

It can take up to two weeks until the return is processed after we receive the package. You will be notified as soon as your return is processed.

Novritsch Support

With a passion for Airsoft, we’re here to fix problems and offer the best customer support in the industry, right when you need it.

Is there anything else we could assist you with?

We’re glad we could help. Enjoy your day and have fun on the field!

In case you would need something for your next game, check out the shop!

Let’s figure out a solution together!
Please fill out the form below and we’ll try to get back to you as soon as possible.

Click or drag a file to this area to upload.

For further info, check out our

Airsoft Academy!