Products can be returned without reason for up to 14 days after arrival if they are in a good condition/as good as new and with the original packaging.
Please note that our customer service has to be contacted in case the goods received are faulty, damaged or not functioning properly.
Novritsch Trading GmbH
Wimbergergasse 14-16, Top 1-1-01
1070 Wien/Vienna
AUSTRIA
Please add this form: http://eu.novritsch.com/form/returns.pdf
Return Address for US customers only
Logsta LLC
1648 Roseytown Road
Suite 400
Greensburg, PA 15601
United States
Contact person: Wayne Jakiela
Please add this form: http://us.novritsch.com/form/returns.pdf
Shipping Costs for Returns
Novritsch is not taking over the costs for returns and does not offer return labels. We kindly ask you to declare the package as a return at customs, to prevent additional costs.
How to return packages – EU
The goods should not be returned with post, but with a shipping provider.
Possible shipping providers are; UPS, DHL, DPD, GLS.
The package should be returned with a tracking ID and the goods declared as TOYS. Airsoft guns are legally classified as toys, not guns.
How to return packages – worldwide
We recommend reaching out to our customer service for instructions if you are located outside the EU.
You can reach us here: https://support.novritsch.com/contact-us/
Processing Time
It can take up to two weeks until the return is processed after we receive the package. A team member will contact you as soon as your return is processed.