Products can be returned without reason for up to 14 days after arrival if they are in a good condition/as good as new and with the original packaging.
Please note that our customer service has to be contacted within 4 days after the arrival of the parcel, in case the goods received are faulty, damaged or not functioning properly.
Novritsch Trading GmbH
Wimbergergasse 14-16, Top 1-1-01
1070 Wien/Vienna
AUSTRIA
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Return Address for US customers only
Logsta LLC
1648 Roseytown Road
Suite 400
Greensburg, PA 15601
United States
Contact person: Wayne Jakiela
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Shipping Costs for Returns
Novritsch is not taking over the costs for returns and does not offer return labels. We kindly ask you to declare the package as a return at customs if your country is located outside of the EU, to prevent additional costs.
How to return packages – EU
The goods should not be returned by the post, but with a shipping provider.
Possible shipping providers are; UPS, DHL, DPD, GLS.
The package should be returned with a tracking ID and the goods declared as TOYS. Airsoft guns are legally classified as toys, not guns.
How to return packages – worldwide
We recommend reaching out to our customer service for instructions if you are located outside the EU.
You can reach us here: https://support.novritsch.com/contact-us/
Processing Time
It can take up to two weeks until the return is processed after we receive the package. You will be notified as soon as your return is processed.