NOVRITSCH Support

SSP5 Basic Information

INFO

SPECS

SSP5 COMMON QUESTIONS

Country StatusSuggestion Additional information
ArgentinaRetailerFind you local retailer here.
AustriaEasyThe SSP5 will be shipped from our Austrian warehouse to Austria. You need to be 18 years old to buy an airsoft gun.
BelgiumEasyThe SSP5 will be shipped from our Austrian warehouse to Belgium. You need to be 18 years old to buy an airsoft gun.
BrazilRetailerFind you local retailer here.
BulgariaEasyThe SSP5 will be shipped from our Austrian warehouse to Bulgaria. You need to be 18 years old to buy an airsoft gun.
CanadaNoUnfortunately we cannot send to Canada due to import regulations.
ChileEasyThe SSP5 will be shipped from our Austrian warehouse to Chile. You need to be 18 years old to buy an airsoft gun.
CroatiaEasyThe SSP5 will be shipped from our Austrian warehouse to Croatia. You need to be 18 years old to buy an airsoft gun.
CyprusEasyThe SSP5 will be shipped from our Austrian warehouse to Cyprus. You need to be 18 years old to buy an airsoft gun.
Czech RepublicEasyThe SSP5 will be shipped from our Austrian warehouse to Czech Republic. You need to be 18 years old to buy an airsoft gun.
DenmarkEasyThe SSP5 will be shipped from our Austrian warehouse to Denmark. You need to be 18 years old to buy an airsoft gun.
EstoniaEasyThe SSP5 will be shipped from our Austrian warehouse to Estonia. You need to be 18 years old to buy an airsoft gun.
FinlandEasyThe SSP5 will be shipped from our Austrian warehouse to Finland. You need to be 18 years old to buy an airsoft gun.
FranceEasyThe SSP5 will be shipped from our Austrian warehouse to France. You need to be 18 years old to buy an airsoft gun.
GermanyEasyThe SSP5 will be shipped from our Austrian warehouse to Germany. You need to be 18 years old to buy an airsoft gun. The airsoft gun comes with the F-mark on it.
GreeceEasyThe SSP5 will be shipped from our Austrian warehouse to Greece. You need to be 18 years old to buy an airsoft gun.
GuernseyEasyThe SSP5 will be shipped from our Austrian warehouse to Guernsey. You need to be 18 years old to buy an airsoft gun.
Hong Kong, SAR ChinaEasyThe SSP5 will be shipped from our Austrian warehouse to Hong Kong, SAR China. You need to be 18 years old to buy an airsoft gun.
HungaryEasyThe SSP5 will be shipped from our Austrian warehouse to Hungary. You need to be 18 years old to buy an airsoft gun.
IrelandEasyThe SSP5 will be shipped from our Austrian warehouse to Ireland. You need to be 18 years old to buy an airsoft gun.
Isle of ManEasyThe SSP5 will be shipped from our Austrian warehouse to Isle of Man. You need to be 18 years old to buy an airsoft gun.
IsraelRetailerAs we cannot ship to Israel directly we work together with Alpha Tactical Eilat (Address: David Saharov 5, Rishon Lezion, Tel: +972039702227). Please contact them to get your Novritsch products.
ItalyEasyThe SSP5 will be shipped from our Austrian warehouse to Italy. You need to be 18 years old to buy an airsoft gun.
JerseyEasyThe SSP5 will be shipped from our Austrian warehouse to Jersey. You need to be 18 years old to buy an airsoft gun.
LatviaEasyThe SSP5 will be shipped from our Austrian warehouse to Latvia. You need to be 18 years old to buy an airsoft gun.
LiechtensteinEasyThe SSP5 will be shipped from our Austrian warehouse to Liechtenstein. You need to be 18 years old to buy an airsoft gun.
LithuaniaEasyThe SSP5 will be shipped from our Austrian warehouse to Lithuania. You need to be 18 years old to buy an airsoft gun.
LuxembourgEasyThe SSP5 will be shipped from our Austrian warehouse to Luxembourg. You need to be 18 years old to buy an airsoft gun.
MaltaEasyThe SSP5 will be shipped from our Austrian warehouse to Malta. You need to be 18 years old to buy an airsoft gun.
MonacoEasyThe SSP5 will be shipped from our Austrian warehouse to Monaco. You need to be 18 years old to buy an airsoft gun.
NetherlandsEasyThe SSP5 will be shipped from our Austrian warehouse to Netherlands. You need to be 18 years old to buy an airsoft gun. Additionally you need an NABV card to order.
New ZealandRetailerAs we cannot ship to New Zealand we only can deliver to you with local retailers Please contact them to get your Novritsch products.
NorwayEasyThe SSP5 will be shipped from our Austrian warehouse to Norway. You need to be 18 years old to buy an airsoft gun. Import taxes may apply.
ParaguayRetailerFind you local retailer here.
PolandEasyThe SSP5 will be shipped from our Austrian warehouse to Poland. You need to be 18 years old to buy an airsoft gun.
PortugalEasy#PT
Puerto RicoEasyThe SSP5 will be shipped from our United States warehouse to Puerto Rico. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.
RomaniaEasyThe SSP5 will be shipped from our Austrian warehouse to Romania. You need to be 18 years old to buy an airsoft gun.
SlovakiaEasyThe SSP5 will be shipped from our Austrian warehouse to Slovakia. You need to be 18 years old to buy an airsoft gun.
SloveniaEasyThe SSP5 will be shipped from our Austrian warehouse to Slovenia. You need to be 18 years old to buy an airsoft gun.
South AfricaRetailerFind you local retailer here.
SpainEasyThe SSP5 will be shipped from our Austrian warehouse to Spain. You need to be 18 years old to buy an airsoft gun.
SwedenEasyThe SSP5 will be shipped from our Austrian warehouse to Sweden. You need to be 18 years old to buy an airsoft gun.
SwitzerlandPermit requiredThe SSP5 will be shipped from our Austrian warehouse to Switzerland. You need to be 18 years old to buy an airsoft gun. For import, you need to get an import permit issues by Fedpol. Customs and taxes may apply.
Taiwan, Republic of ChinaEasyThe SSP5 will be shipped from our Austrian warehouse to Taiwan, Republic of China. You need to be 18 years old to buy an airsoft gun.
TurkeyRetailerFind you local retailer here.
UkraineEasyThe SSP5 will be shipped from our Austrian warehouse to Ukraine. You need to be 18 years old to buy an airsoft gun.
United KingdomEasyThe SSP5 will be shipped from our Austrian warehouse to United Kingdom. You need to be 18 years old to buy an airsoft gun. Additionally you need an UKARA number or equivalent to order.
United States of AmericaEasyThe SSP5 will be shipped from our United States warehouse to United States of America. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.

We are sending orders which don’t include guns to the following countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Bolivia, Bosnia and Herzegovina, Cambodia, Cayman Islands, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Guam, Guatemala, Honduras, Iceland, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Macao, SAR China, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mexico, Moldova, Mongolia, Montenegro, Morocco, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Qatar, Réunion, Rwanda, San Marino, Saudi Arabia, Senegal, Sierra Leone, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic (Syria), Tajikistan, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, US Minor Outlying Islands, Uzbekistan, Venezuela (Bolivarian Republic), Viet Nam, Virgin Islands, Western Sahara, Yemen, Zambia,


We are not selling to the following countries:

Aland Islands, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Brazzaville), Congo, (Kinshasa), Cook Islands, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic of, Japan, Kenya, Kiribati, Korea (North), Lao PDR, Lesotho, Liberia, Libya, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestinian Territory, Papua New Guinea, Peru, Philippines, Pitcairn, Russian Federation, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, Sao Tome and Principe, Serbia, Seychelles, Solomon Islands, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen Islands, Timor-Leste, Togo, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu, Vanuatu, Wallis and Futuna Islands, Zimbabwe,

Due to import laws in the US, as well as in countries like Italy, we are required to import all of our guns with a non-removable orange tip.

On the SSP5, the orange tip is secured in the outer barrel with strong screw glue to ensure that it does not get rejected by US customs.
This orange tip cannot be removed without a high chance of damaging the threads.
To be able to install a thread adapter or if you wish to use the gun without an orange tip, you will need a new outer barrel, which you can find here: https://us.novritsch.com/product/ssp5-outer-barrel/

TECHNICAL INFORMATION

The following videos will guide you through the disassembly and assembly process of the SSP5



As the SSP5 is a gas-powered pistol, you will need the right gas for your gun.
You can find the appropriate gas here on our website:
(EU): https://eu.novritsch.com/product/airsoft-gas-nimrod-switch/ 
(US): https://us.novritsch.com/product/airsoft-gas/

BB recommendations: 0.40g for long-range and 0.32g for CQB
If you want to use CO₂, please note that it should only be used at temperatures below 15 °C/ 59 °F. Using it at higher temperatures will damage the pistol.



This image has an empty alt attribute; its file name is image-5.png

TROUBLESHOOTING

If you are having power issues, always first ensure that you are using the correct gas and BBs for the temperature you are using the pistol at.

If the power is too high for the field you are playing at, consider using weaker gas (if possible) or lighter BBs.

This usually only happens when the hopup is not adjusted properly. To adjust it, take the included 2 mm allen key and turn the set screw on top of the slide, clockwise.
As a general reference, if the screw is flush with the slide, this should provide enough tension to keep the BBs from rolling out of the barrel.

If the gun still does not hop properly; please first thoroughly clean the barrel assembly, or check if any parts of the hopup assembly are damaged or missing.

This can occur if the baseplate of the magazine extends too far upwards, causing the magazine to not be seated correctly.

To resolve this, you can sand down the top of the baseplate, which allows it to sit higher up in the magazine well.

Some screws on the SSP5 are secured with screw glue, to keep them from coming loose during the usage of the gun. This can be troublesome if you want to disassemble the gun.
To get these screws out, they need to be heated, using a heat gun or a similar tool, which softens the screw glue. Afterward, the screw can be carefully unscrewed (counterclockwise).

Here are some screws and the correct Allen key size to use:
Hopup chamber top screw: 2 mm
TDC screw: 2 mm
Hopup chamber cover screws: 2 mm
Slide bottom piece screw: 1.5 mm
Front sight screw: 0.9 mm

If your gas magazine is leaking after filling it, you first need to find out where it is leaking from. You can do this by filling the magazine with gas and submerging it underwater. The bubbles escaping the magazine will show where the leak is.

Leaking from the fill valve or exhaust valve:
If the magazine is leaking from either one of the valves, you should first try tightening it, though not too hard, as the valve might break. If the leak continues, then the valve most likely needs to be exchanged.

Leaking from gap in baseplate:
If it is leaking from the gap between the body of the magazine and the baseplate, then the hex screw at the bottom of the baseplate simply needs to be tightened. This screw should also not be tightened too hard, to avoid breaking it.

Leaking when filling:
If you have an SSP1/5 V2 Magazine that leaks while filling the magazine – This is completely normal.
These magazines are equipped with a two-stage fill valve, which helps to increase the amount of gas you can put into the magazine. This video explains the concept and how it works:


CO₂ magazine:
If your CO₂ magazine is leaking from the top, or all the CO₂ immediately flows out through the gas route on top of the magazine, then the valve needs to be tightened or exchanged, if tightening it does not help.

If your SSP5 has trouble cycling, feeding BBs and even only cocks the hammer halfway sometimes, then the pistol is probably light-striking.
This happens when the pressure from the type of gas used is too weak to cycle the gun properly.

Causes for this can be too weak gas for a given temperature (e.g. green gas at 15 °C), too low temperatures (< 5 °C), or cooldown.
Cooldown occurs if the magazine gets too cold from filling it often or shooting many shots from one magazine in quick succession.
Light striking will also occur when the magazine is running out of gas, as it cannot produce enough pressure with the remaining gas.

If you cannot mount the red dot plate or the Micro Red Dot V3 itself properly, the issue might be with the outer barrel. If you can see it slightly extending into the cutout where the red dot plate goes, and it does not sit flush with the rest of the slide, the outer barrel is slightly misaligned.

To resolve this, you need to unscrew the TDC screw, Hopup Chamber screw and the two screws from the hopup chamber cover. This allows you to slightly pull the front slide forwards, until the outer barrel is flush. You can then mount the red dot plate and red dot, and screw the screws back in afterward.

If the BB’s get stuck in the magazine track and are not being fed upwards properly, this is usually caused by unclean or malformed BBs.

It is recommended to try different brands of high-quality BBs and new/different bags.
If the problem persists, even with different brands and new bags of BBs, the BB track in the magazine might be dirty. This can be resolved by removing the magazine spring and cleaning the surfaces of the BB track.

Is there anything else we could assist you with?

We’re glad we could help. Enjoy your day and have fun on the field!

In case you would need something for your next game, check out the shop!

Let’s figure out a solution together!
Please fill out the form below and we’ll try to get back to you as soon as possible.

Click or drag a file to this area to upload.

For further info, check out our

Airsoft Academy!