no worries – we help even you! Where is my box shiping tracking is here blabalba-a Have an Issue with your gun? Go through the acaddemy before – everyhting is expalined tehre – afterwards you can send is I need yyx safdsfsdg Please enable JavaScript in your browser to complete this form.Full Name (required) *Email (required) *If possible, please use the email address associated with your Novritsch account & orders.Request Category *I need help with a product (not clothing/gear)I have a problem with my order or textile productSomething elseChoosing the right category helps us send your request to the correct team faster.Your request is about: *My replica or accessory is broken / not workingI need help using or setting up a productI’m unsure if products are compatibleI have a technical airsoft-related questionSelect the option that best fits your issue with an airsoft gun, scope, or accessory — including tech questions, product issues, or repair requests. Clothing and gear go in the next category.Your request is about: *I want to cancel or change my orderWhere is my order / payment issueShipping problem (address, delay, tracking)Wrong / missing / broken item in my orderIssue with clothing or gear (size, damage, etc.)I want to return somethingHelp with age verificationQuestion about customs, taxes, or VATChoose what matches your issue — this includes all problems with orders, delivery, returns, or textile items and gear.Preferred Solution *Change OrderCancel OrderYour request is about: *Product availability / out of stockBusiness or wholesale requestMarketing / CollaborationUpload or submit a 3D print fileBug or issue on the websiteOther - not listed aboveUse this section for anything not covered in the other two categories — business inquiries, marketing, website bugs, or 3D print file uploads. Most questions can be answered with this link. Please note that we do not change invoices and / or disassemble guns due to legal & logistical requirements. Additional Information Please note that processing the return can take up to 2 weeks after it arrives at our office. If you decide to return products to us please visit this page to receive the instructions on how to do it. (select "Returns" in the menu) Your Country / Region *This helps us understand your local laws and regulations, for example.Order Nr (required) *How do I find my order number?Tracking Link / Codes (Optional)Date of Delivery (Optional)Creative Commons License For 3D FileCC0 (No Rights Reserved)CC BY (Attribution)CC BY-SA (Attribution-ShareAlike) CC BY-ND (Attribution-NoDerivatives)CC BY-NC (Attribution-NonCommercial)CC BY-NC-SA (Attribution-NonCommercial-ShareAlike)CC BY-NC-ND (Attribution-NonCommercial-NoDerivatives)If you're not sure, pick CC BY-SA (Attribution-ShareAlike).Attach a 3D File (.zip) * Click or drag files to this area to upload. You can upload up to 5 files. Any 3D file you submit should be ready for printing and function correctly without requiring additional modifications after printing. Maximum file size 30MB, 5 files. Why Age Verification? To send complete airsoft replicas we need an additional verification step to make sure to comply with the local laws and regulations. Watch a video of Josef explaining why and how to verify Verify your age HERE Important info for technical tickets: Watch Video - how to create the best request to get help fast Example Tech Tickets: Subject: (unknown cause of the issue) Hi, I am contacting you regarding an issue I have found on my SSP1.When I test fire my gun, I am only able to shoot around 10 BBs before the magazine runs out of gas.I am using green gas in my magazines and the issue is present in all 3 mags. Please see the attached video. My order ID is: #000000Any help will be appreciated! (Video would show the magazine being filled with gas, and then test-fired) (Example ticket for a broken part) Subject: Order ID #000000 Hi guys, Unfortunately, the safety switch on my SSG10 has snapped. Please see a picture attached.Is there anything that can be done to help solve this issue? Thank you (Picture of the broken part) Important To help us address the issue quickly, please provide all relevant details, including a link to the product page and any supporting photos or videos. You can upload files and comment below: Additional Information We recommend having a look at the Shipping Page & Shipping Issues. Most questions are answered there. Wholesale request Please use this form: Wholesale Form Get in touch with an airsoft player! 🙂Attach a picture or video showing the issue. (Mandatory) * Click or drag files to this area to upload. You can upload up to 5 files. With good video and pictures, identifying the issue and providing a solution will be much easier. Maximum file size 50MB, up to 5 files.Attach a file. (optional but recommended) Click or drag files to this area to upload. You can upload up to 5 files. Nothing tells a story better than a picture, screenshot or a video. Maximum file size 50MB, up to 5 files.Comment / Message *Provide details that can help us understand your situation better and find the best solution for you.Looking for restock info? Most products list an estimated restock date on their product page—please check there first. *If you can’t find it, include the product name and the exact variant (e.g., size, color, Joule/power) in your message.PhoneSubmit Inquiry
