About Preorders As the demand for our products is often higher than expected, we offer you the possibility to preorder for the...
SSR15 Preorder Shipping Updates Here you will find all information about the expected shipment of your SSR15 preorder. Preorders for SSR15 – European Shop...
SSX303 Preorder Shipping Updates Here you will find all information about the expected shipment of your SSX303 preorder. Preorders for the SSX303 EU Ordered...
Returns Products can be returned without reason for up to 14 days after arrival if they are in a good condition/as...
Cancelation Requests Cancelation of not dispatched order If you would like to request a cancelation of an order that did not get...
Adding Items to Orders Unfortunately, we are not able to modify already placed orders if it increases or decreases the total value as it...
Changing Addresses in Orders If you want to change the address in an already placed order, please reach out to us to see if...
Size not fitting Products can be returned if the size does not fit for up to 14 days after arrival if they are...
Legal Age Verification for Buying Airsoft guns To comply with legal regulations you need to be at least 18 to purchase an airsoft gun. Verification is not...
US Fedex Shipment Duration Shipping times might vary, depending on factors like weather, public holidays and unforeseen circumstances. Below you can see an indication...
Order Statuses Please have a look at the information below to find out what the status of your order means. Awaiting Verification...
UK & Ireland Shipments: Brexit and Covid-19 The situations in logistics is currently quite difficult for UK as well as Ireland. Borders closed due to new Covid-19...
How do I find my order number Each order has an individual number. If you have placed an order with us and have a question regarding it,...
UK orders – specific information The first step after placing your order – Age Verification To receive airsoft guns in the UK, you need to...