The first step after placing your order – Age Verification
To receive airsoft guns in the UK, you need to be over 18 years old and have a UKARA membership. With the process of Age Verification, we aim to make sure that you fulfill these two requests.
Cases where Age Verification applies only partially
If you purchase a two-toned gun, the UKARA membership is then not needed, you only need to be of legal age. The only gun we offer in a two-toned option is the SSP1 –please find the link to it below:
Unfortunately, we are not able to two-tone other of our guns, nor to ship them to the UK with the purpose of being two-toned once it arrives to the recipient.
Cases where the Age Verification does not apply
If your order does not contain spare parts or guns, then age verification is not needed. This applies mostly to customers who only order gear or accesories.
What to expect after placing your order
Once you have placed your order, we will contact you for an ID, in order to prove you are 18 years old, and to ask for the UKARA number. Of course, a driver’s license would do, with all the sensitive data covered – we just need to see the name and date of birth. The ID needs to be sent from the same e-mail address you used to place the order, and the name on the ID has to match the recipient’s name.
Once the age is verified, your order will go in “UK Export”, meaning the UKARA number is being added to your package, in order to avoid Customs issues. The next steps will be Preparing Package, which means the order is about to be shipped, and Completed – the order was sent out and you will automatically receive the tracking number.
Customs Inspections and delays
Right now, there are several weeks of Customs delays. In cases where orders are seized or delayed, we strongly recommend contacting them directly and check if there is anything additional they need. The recipient is responsible for being in contact with their local authorities and cooperate for any eventual inspection. We are not able to influence it’s duration or for the result, nor can we interfere. If your order is with Customs and you would like to inquire about it, you can contact them using the following link:
It is best if you become familiar with the import restrictions, applicable laws or other regulations which apply to the items, prior to ordering. If you need additional documents, we will be of course happy to assist.
Customs Fees and Import Taxes
For charges imposed by Customs, they are not included in the prices you see on our website; because they are not charged by us, we are not able to predict for how much or in which circumstances they apply. Since they are not paid to us, we are also not able to refund them. We kindly ask our customers to contact their local authorities, in order to get detailed and up to date information.
Having doubts about your package?
In the unfortunate event where the shipping provider brings the package to you, and it looks damaged, open, or you suspect there is something missing – please refuse the package and have it returned to sender. Immediately contact us using our Contact form, and let us know – if the parcel was sent back, we will be able to assist you further.
Shipping takes too long?
If the shipping takes too long and you suspect the package has been lost during shipping, please do contact us and tell us about it. We will then start and inquiry with the shipping provider, which takes a minimum 12 business. During this period, us, as well as our collegues at the warehouse, are cooperating with the shipping provider in order to find the package. Please note that packages seized by Customs are not considered as lost – the Customs procedure mentioned above applies.