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SSX303 FAQs

We created this page to help customers with the most frequently occurring issues. Please take your time and read through the ones that sound similar to the issue you are having.

If your problem was not solved – please use the contact form below.

Shipping Information
Country Status Additional information
ArgentinaRetailerrossi.com.br
AustriaEasyThe SSX303 will be shipped from our Austrian warehouse to Austria. You need to be 18 years old to buy an airsoft gun.
BelgiumEasyThe SSX303 will be shipped from our Austrian warehouse to Belgium. You need to be 18 years old to buy an airsoft gun.
BrazilRetailerrossi.com.br
BulgariaEasyThe SSX303 will be shipped from our Austrian warehouse to Bulgaria. You need to be 18 years old to buy an airsoft gun.
CanadaEasyPlease select the 1.7-2.5 Joules variant in order to be able to import it.
ChileEasyThe SSX303 will be shipped from our Austrian warehouse to Chile. You need to be 18 years old to buy an airsoft gun.
CroatiaEasyThe SSX303 will be shipped from our Austrian warehouse to Croatia. You need to be 18 years old to buy an airsoft gun.
CyprusEasyThe SSX303 will be shipped from our Austrian warehouse to Cyprus. You need to be 18 years old to buy an airsoft gun.
Czech RepublicEasyThe SSX303 will be shipped from our Austrian warehouse to Czech Republic. You need to be 18 years old to buy an airsoft gun.
DenmarkEasyThe SSX303 will be shipped from our Austrian warehouse to Denmark. You need to be 18 years old to buy an airsoft gun.
EstoniaEasyThe SSX303 will be shipped from our Austrian warehouse to Estonia. You need to be 18 years old to buy an airsoft gun.
FinlandEasyThe SSX303 will be shipped from our Austrian warehouse to Finland. You need to be 18 years old to buy an airsoft gun.
FranceEasyThe SSX303 will be shipped from our Austrian warehouse to France. You need to be 18 years old to buy an airsoft gun.
GermanyEasyThe SSX303 will be shipped from our Austrian warehouse to Germany. You need to be 18 years old to buy an airsoft gun. The airsoft gun comes with the F-mark on it.
GreeceEasyThe SSX303 will be shipped from our Austrian warehouse to Greece. You need to be 18 years old to buy an airsoft gun.
GuernseyEasyThe SSX303 will be shipped from our Austrian warehouse to Guernsey. You need to be 18 years old to buy an airsoft gun.
Hong Kong, SAR ChinaEasyThe SSX303 will be shipped from our Austrian warehouse to Hong Kong, SAR China. You need to be 18 years old to buy an airsoft gun.
HungaryEasyThe SSX303 will be shipped from our Austrian warehouse to Hungary. You need to be 18 years old to buy an airsoft gun.
IrelandEasyThe SSX303 will be shipped from our Austrian warehouse to Ireland. You need to be 18 years old to buy an airsoft gun.
Isle of ManEasyThe SSX303 will be shipped from our Austrian warehouse to Isle of Man. You need to be 18 years old to buy an airsoft gun.
IsraelRetailerAs we cannot ship to Israel directly we work together with Alpha Tactical Eilat (Address: David Saharov 5, Rishon Lezion, Tel: +972039702227). Please contact them to get your Novritsch products.
ItalyEasyThe SSX303 will be shipped from our Austrian warehouse to Italy. You need to be 18 years old to buy an airsoft gun.
JapanEasyPlease select the 0.8-0.95 Joules variant to be able to import it.
JerseyEasyThe SSX303 will be shipped from our Austrian warehouse to Jersey. You need to be 18 years old to buy an airsoft gun.
LatviaEasyPlease select the 0.8-0.95 Joules variant to be able to import it.
LiechtensteinEasyThe SSX303 will be shipped from our Austrian warehouse to Liechtenstein. You need to be 18 years old to buy an airsoft gun.
LithuaniaEasyThe SSX303 will be shipped from our Austrian warehouse to Lithuania. You need to be 18 years old to buy an airsoft gun.
LuxembourgEasyThe SSX303 will be shipped from our Austrian warehouse to Luxembourg. You need to be 18 years old to buy an airsoft gun.
MaltaEasyThe SSX303 will be shipped from our Austrian warehouse to Malta. You need to be 18 years old to buy an airsoft gun.
MonacoEasyThe SSX303 will be shipped from our Austrian warehouse to Monaco. You need to be 18 years old to buy an airsoft gun.
NetherlandsEasyThe SSX303 will be shipped from our Austrian warehouse to Netherlands. You need to be 18 years old to buy an airsoft gun. Additionally you need an NABV card to order.
New ZealandPermit requiredThe SSX303 will be shipped from our Austrian warehouse to New Zealand. You need to be 18 years old to buy an airsoft gun. You need to apply for a permit for New Zealand due to import regulations.
NorwayEasyThe SSX303 will be shipped from our Austrian warehouse to Norway. You need to be 18 years old to buy an airsoft gun. Import taxes may apply.
ParaguayRetailerrossi.com.br
PolandEasyThe SSX303 will be shipped from our Austrian warehouse to Poland. You need to be 18 years old to buy an airsoft gun.
PortugalEasyPlease select the 0.8-0.95 Joules variant to be able to import it.
Puerto RicoEasyThe SSX303 will be shipped from our United States warehouse to Puerto Rico. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.
RomaniaEasyThe SSX303 will be shipped from our Austrian warehouse to Romania. You need to be 18 years old to buy an airsoft gun.
SlovakiaEasyThe SSX303 will be shipped from our Austrian warehouse to Slovakia. You need to be 18 years old to buy an airsoft gun.
SloveniaEasyThe SSX303 will be shipped from our Austrian warehouse to Slovenia. You need to be 18 years old to buy an airsoft gun.
South AfricaRetailer
SpainEasyThe SSX303 will be shipped from our Austrian warehouse to Spain. You need to be 18 years old to buy an airsoft gun.
SwedenEasyThe SSX303 will be shipped from our Austrian warehouse to Sweden. You need to be 18 years old to buy an airsoft gun.
SwitzerlandPermit requiredThe SSX303 will be shipped from our Austrian warehouse to Switzerland. You need to be 18 years old to buy an airsoft gun. For import, you need to get an import permit issues by Fedpol. Customs and taxes may apply.
Taiwan, Republic of ChinaEasyThe SSX303 will be shipped from our Austrian warehouse to Taiwan, Republic of China. You need to be 18 years old to buy an airsoft gun.
TurkeyRetailerWe are working together with Izmiravmarket for Turkey. Please go to Izmiravmarket for more information
UkraineEasyThe SSX303 will be shipped from our Austrian warehouse to Ukraine. You need to be 18 years old to buy an airsoft gun.
United KingdomEasyThe SSX303 will be shipped from our Austrian warehouse to United Kingdom. You need to be 18 years old to buy an airsoft gun. Additionally you need an UKARA number or equivalent to order.
United States of AmericaEasyThe SSX303 will be shipped from our United States warehouse to United States of America. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.

We are sending orders which don't include guns to the following countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Bolivia, Bosnia and Herzegovina, Cambodia, Cayman Islands, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Guam, Guatemala, Honduras, Iceland, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Macao, SAR China, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mexico, Moldova, Mongolia, Montenegro, Morocco, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Peru, Qatar, Réunion, Russian Federation, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic (Syria), Tajikistan, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, US Minor Outlying Islands, Uzbekistan, Venezuela (Bolivarian Republic), Viet Nam, Virgin Islands, Western Sahara, Yemen, Zambia,


We are not selling to the following countries:

Aland Islands, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Brazzaville), Congo, (Kinshasa), Cook Islands, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic of, Kenya, Kiribati, Korea (North), Lao PDR, Lesotho, Liberia, Libya, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestinian Territory, Papua New Guinea, Philippines, Pitcairn, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen Islands, Timor-Leste, Togo, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu, Vanuatu, Wallis and Futuna Islands, Zimbabwe,

The shots are curving.
If you find that your SSX303 shots are curving either to the left or to the right, you will find that the cause of this issue is coming from the silver pressure plate that is underneath the TDC. 

You can adjust this by bending the arm of the pressure plate a bit.
Your SSX303 should be shooting straight again after.
The hop-up wheel is stuck.
The cause of this issue comes from the factory assembly of the gun. 
In short, the wheel was not tightened enough, which therefore causes the wheel to stick. 

This can easily be resolved by removing the body and then screwing the wheel in further.  Afterward, the hop-up wheel should be able to be adjusted.
The safety is not working.
The safety on the SSX303 works just like the safety on the SSX23.  It can only be engaged when the hammer is cocked.  However, unlike the SSX23, you cannot directly contact the hammer of the gun. 

The hammer can still be cocked by pulling the trigger back approximately halfway, you will then be able to feel/hear the hammer cock back. At this point, you will be able to engage the safety.

We also have a video that shows how to engage the safety in the SSX303 Academy: https://eu.novritsch.com/academy/ssx303-academy/
The gun has low FPS/Joules.
The main cause of low fps or Joules will usually come from either the type of gas and/or BBs that you are using.   It is essential that you are using the correct gas for the temperature at which you are using the gun.  You will find our recommended gas type and BB weight in a chart that is posted on the SSX303 product page:
https://eu.novritsch.com/product/ssx303-stealth-gas-rifle/

However, if you are indeed using the correct gas and BB weight, the cause of the issue could actually be coming from your magazine.  Please go to our SSX303 Academy using the following link and watch the video titled “SSX303 Academy Troubleshooting:
https://eu.novritsch.com/academy/ssx303-academy/

If this does not solve the issue, please reach out to us via our website.
The stock tube is loose.
The stock tube on the SSX303 is secured with two threads.
Around the tube, you will find the clip, which can be tightened/loosened using an AR tool.  With the clip loosened, you will then be able to turn the stock tube to tighten it. 

You would need to tighten it to the point, where it cannot be tightened more, but is still aligned with its correct position. You may need to turn it back a touch to get it aligned. 

Once aligned, you will need to tighten the clip on the tube again.  This applies pressure to the threading to not allow the stock to become easily loosened.
The gun has feeding issues.
A bag of screws should have been included with your SSX303 purchase. The bag should contain a small golden clip. 

The installation of this piece will solve the feeding issues that you are currently experiencing with your gun.  On the bag, you will find a QR code that will lead you to a tutorial video where you will find step-by-step instructions on how to resolve this issue. 

Alternatively, you can find the video here:
https://eu.novritsch.com/ssx303-notes/
In case your issue is not covered in the points above
Updated on December 21, 2021

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