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SSP18 FAQs

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We created this page to help customers with the most frequently occurring issues. Please take your time and read through the ones that sound similar to the issue you are having.

If your problem was not solved – please use the contact form below.

Shipping Information
Country StatusSuggestion Additional information
ArgentinaRetailerrossi.com.br
AustriaEasyWe can send the Austria in a semi only configuration to Germany.
BelgiumEasyThe SSP18 will be shipped from our Austrian warehouse to Belgium. You need to be 18 years old to buy an airsoft gun.
BrazilRetailerrossi.com.br
BulgariaEasyThe SSP18 will be shipped from our Austrian warehouse to Bulgaria. You need to be 18 years old to buy an airsoft gun.
CanadaNoUnfortunately we cannot send to Canada due to import regulations.
ChileEasyThe SSP18 will be shipped from our Austrian warehouse to Chile. You need to be 18 years old to buy an airsoft gun.
CroatiaEasyThe SSP18 will be shipped from our Austrian warehouse to Croatia. You need to be 18 years old to buy an airsoft gun.
CyprusEasyThe SSP18 will be shipped from our Austrian warehouse to Cyprus. You need to be 18 years old to buy an airsoft gun.
Czech RepublicEasyThe SSP18 will be shipped from our Austrian warehouse to Czech Republic. You need to be 18 years old to buy an airsoft gun.
DenmarkEasyThe SSP18 will be shipped from our Austrian warehouse to Denmark. You need to be 18 years old to buy an airsoft gun.
EstoniaEasyThe SSP18 will be shipped from our Austrian warehouse to Estonia. You need to be 18 years old to buy an airsoft gun.
FinlandEasyThe SSP18 will be shipped from our Austrian warehouse to Finland. You need to be 18 years old to buy an airsoft gun.
FranceEasyThe SSP18 will be shipped from our Austrian warehouse to France. You need to be 18 years old to buy an airsoft gun.
GermanyEasyThe SSP18 will be shipped from our Austrian warehouse to Germany. You need to be 18 years old to buy an airsoft gun. The German version of the SSP18 with the F mark is on preorder for Batch#2.
GreeceEasyThe SSP18 will be shipped from our Austrian warehouse to Greece. You need to be 18 years old to buy an airsoft gun.
GuernseyEasyThe SSP18 will be shipped from our Austrian warehouse to Guernsey. You need to be 18 years old to buy an airsoft gun.
Hong Kong, SAR ChinaEasyThe SSP18 will be shipped from our Austrian warehouse to Hong Kong, SAR China. You need to be 18 years old to buy an airsoft gun.
HungaryEasyThe SSP18 will be shipped from our Austrian warehouse to Hungary. You need to be 18 years old to buy an airsoft gun.
IrelandEasyThe SSP18 will be shipped from our Austrian warehouse to Ireland. You need to be 18 years old to buy an airsoft gun.
Isle of ManEasyThe SSP18 will be shipped from our Austrian warehouse to Isle of Man. You need to be 18 years old to buy an airsoft gun.
IsraelRetailerAs we cannot ship to Israel directly we work together with Alpha Tactical Eilat (Address: David Saharov 5, Rishon Lezion, Tel: +972039702227). Please contact them to get your Novritsch products.
ItalyEasyThe SSP18 will be shipped from our Austrian warehouse to Italy. You need to be 18 years old to buy an airsoft gun.
JapanNoUnfortunately we cannot send to Japan due to import regulations.
JerseyEasyThe SSP18 will be shipped from our Austrian warehouse to Jersey. You need to be 18 years old to buy an airsoft gun.
LatviaEasyThe SSP18 will be shipped from our Austrian warehouse to Latvia. You need to be 18 years old to buy an airsoft gun.
LiechtensteinEasyThe SSP18 will be shipped from our Austrian warehouse to Liechtenstein. You need to be 18 years old to buy an airsoft gun.
LithuaniaEasyThe SSP18 will be shipped from our Austrian warehouse to Lithuania. You need to be 18 years old to buy an airsoft gun.
LuxembourgEasyThe SSP18 will be shipped from our Austrian warehouse to Luxembourg. You need to be 18 years old to buy an airsoft gun.
MaltaEasyThe SSP18 will be shipped from our Austrian warehouse to Malta. You need to be 18 years old to buy an airsoft gun.
MonacoEasyThe SSP18 will be shipped from our Austrian warehouse to Monaco. You need to be 18 years old to buy an airsoft gun.
NetherlandsEasyThe SSP18 will be shipped from our Austrian warehouse to Netherlands. You need to be 18 years old to buy an airsoft gun. Additionally you need an NABV card to order.
New ZealandNoThe SSP18 cannot get shipped to New Zealand.
NorwayEasyThe SSP18 will be shipped from our Austrian warehouse to Norway. You need to be 18 years old to buy an airsoft gun. Import taxes may apply.
ParaguayRetailerrossi.com.br
PolandEasyThe SSP18 will be shipped from our Austrian warehouse to Poland. You need to be 18 years old to buy an airsoft gun.
PortugalEasyThe SSP18 will be shipped from our Austrian warehouse to Portugal. You need to be 18 years old to buy an airsoft gun.
Puerto RicoEasyThe SSP18 will be shipped from our United States warehouse to Puerto Rico. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.
RomaniaEasyThe SSP18 will be shipped from our Austrian warehouse to Romania. You need to be 18 years old to buy an airsoft gun.
SlovakiaEasyThe SSP18 will be shipped from our Austrian warehouse to Slovakia. You need to be 18 years old to buy an airsoft gun.
SloveniaEasyThe SSP18 will be shipped from our Austrian warehouse to Slovenia. You need to be 18 years old to buy an airsoft gun.
South AfricaRetailer
SpainEasyThe SSP18 will be shipped from our Austrian warehouse to Spain. You need to be 18 years old to buy an airsoft gun.
SwedenEasyThe SSP18 will be shipped from our Austrian warehouse to Sweden. You need to be 18 years old to buy an airsoft gun.
SwitzerlandPermit requiredThe SSP18 will be shipped from our Austrian warehouse to Switzerland. You need to be 18 years old to buy an airsoft gun. For import, you need to get an import permit issues by Fedpol. Customs and taxes may apply.
Taiwan, Republic of ChinaEasyThe SSP18 will be shipped from our Austrian warehouse to Taiwan, Republic of China. You need to be 18 years old to buy an airsoft gun.
TurkeyRetailerWe are working together with Izmiravmarket for Turkey. Please go to Izmiravmarket for more information
UkraineEasyThe SSP18 will be shipped from our Austrian warehouse to Ukraine. You need to be 18 years old to buy an airsoft gun.
United KingdomEasyThe SSP18 will be shipped from our Austrian warehouse to United Kingdom. You need to be 18 years old to buy an airsoft gun. Additionally you need an UKARA number or equivalent to order.
United States of AmericaEasyThe SSP18 will be shipped from our United States warehouse to United States of America. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.

We are sending orders which don't include guns to the following countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Bolivia, Bosnia and Herzegovina, Cambodia, Cayman Islands, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Guam, Guatemala, Honduras, Iceland, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Macao, SAR China, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mexico, Moldova, Mongolia, Montenegro, Morocco, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Peru, Qatar, Réunion, Russian Federation, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic (Syria), Tajikistan, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, US Minor Outlying Islands, Uzbekistan, Venezuela (Bolivarian Republic), Viet Nam, Virgin Islands, Western Sahara, Yemen, Zambia,


We are not selling to the following countries:

Aland Islands, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Brazzaville), Congo, (Kinshasa), Cook Islands, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic of, Kenya, Kiribati, Korea (North), Lao PDR, Lesotho, Liberia, Libya, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestinian Territory, Papua New Guinea, Philippines, Pitcairn, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen Islands, Timor-Leste, Togo, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu, Vanuatu, Wallis and Futuna Islands, Zimbabwe,

How to disassemble and assemble the SSP18
We recommend having a look at the following videos:



Hammer unit is broken. How to proceed?
Please reach out to us through our website with a description of the issue, your order ID, and also a picture/video that shows the damage.

Once you receive a new SSP18 Complete Hammer unit, please watch this video:
go to the SSP18 Academy and there will be a  video titled “SSP18 Trigger Box Exchange” providing you with step-by-step instructions on how to install the replacement hammer unit.
The slide is stuck. How to proceed?
If you encounter this issue, the likely cause of it will be most likely a broken hammer uni.  With the slide stuck in the locked back position, you can push the nozzle back into the housing, and you may need to shake it a little as well. 

Afterward, you will be able to remove the slide.  Please proceed to remove the slide and check the internals for any damaged parts.  Be sure to check the hammer unit at the back.  If your hammer unit is indeed broken, please proceed and follow the steps for the “Hammer unit is broken” issue.
The rear sight screw cannot be removed
You may encounter the issue of the rear sight screw being secured too tight and that it can’t be removed.  In such a scenario, there are two possible solutions that can be applied.  

The first one would be to heat up the screw, in order to weaken the screw glue that is in place.  By doing this, the screw should be easier to remove.

If this does not solve the issue and the screw is still too tight, applying WD-40 directly onto the screw threads can also make it easier to remove.  Please wait a while after applying the WD-40, approximately 20-30 minutes, and be sure to use the correct tools. 

Following these instructions will allow the removal of the screw and also reduce the likelihood of stripping the screw head.
The accessories do not fit on a 14 CCW thread.
Please reach out to us through our website with a description of the issue, your order ID and also a picture/video that clearly shows the issue.
The slide is not closing all the way.
Remove the magazine and apply a bit of thin silicone oil to the Gas Route.
In case your issue is not covered in the points above

Updated on January 13, 2022

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