We created this page to help customers with the most frequently occurring issues. Please take your time and read through the ones that sound similar to the issue you are having.
If your problem was not solved – please use the contact form below.
| Country | Status | Additional information |
| Argentina | Retailer | rossi.com.br |
| Austria | Easy | The SSP1 will be shipped from our Austrian warehouse to Austria. You need to be 18 years old to buy an airsoft gun. |
| Belgium | Easy | The SSP1 will be shipped from our Austrian warehouse to Belgium. You need to be 18 years old to buy an airsoft gun. |
| Brazil | Retailer | rossi.com.br |
| Bulgaria | Easy | The SSP1 will be shipped from our Austrian warehouse to Bulgaria. You need to be 18 years old to buy an airsoft gun. |
| Canada | No | Unfortunately we cannot send to Canada due to import regulations. |
| Chile | Easy | The SSP1 will be shipped from our Austrian warehouse to Chile. You need to be 18 years old to buy an airsoft gun. |
| Croatia | Easy | The SSP1 will be shipped from our Austrian warehouse to Croatia. You need to be 18 years old to buy an airsoft gun. |
| Cyprus | Easy | The SSP1 will be shipped from our Austrian warehouse to Cyprus. You need to be 18 years old to buy an airsoft gun. |
| Czech Republic | Easy | The SSP1 will be shipped from our Austrian warehouse to Czech Republic. You need to be 18 years old to buy an airsoft gun. |
| Denmark | Easy | The SSP1 will be shipped from our Austrian warehouse to Denmark. You need to be 18 years old to buy an airsoft gun. |
| Estonia | Easy | The SSP1 will be shipped from our Austrian warehouse to Estonia. You need to be 18 years old to buy an airsoft gun. |
| Finland | Easy | The SSP1 will be shipped from our Austrian warehouse to Finland. You need to be 18 years old to buy an airsoft gun. |
| France | Easy | The SSP1 will be shipped from our Austrian warehouse to France. You need to be 18 years old to buy an airsoft gun. |
| Germany | Easy | The SSP1 will be shipped from our Austrian warehouse to Germany. You need to be 18 years old to buy an airsoft gun. The airsoft gun comes with the F-mark on it. |
| Greece | Easy | The SSP1 will be shipped from our Austrian warehouse to Greece. You need to be 18 years old to buy an airsoft gun. |
| Guernsey | Easy | The SSP1 will be shipped from our Austrian warehouse to Guernsey. You need to be 18 years old to buy an airsoft gun. |
| Hong Kong, SAR China | Easy | The SSP1 will be shipped from our Austrian warehouse to Hong Kong, SAR China. You need to be 18 years old to buy an airsoft gun. |
| Hungary | Easy | The SSP1 will be shipped from our Austrian warehouse to Hungary. You need to be 18 years old to buy an airsoft gun. |
| Ireland | Easy | The SSP1 will be shipped from our Austrian warehouse to Ireland. You need to be 18 years old to buy an airsoft gun. |
| Isle of Man | Easy | The SSP1 will be shipped from our Austrian warehouse to Isle of Man. You need to be 18 years old to buy an airsoft gun. |
| Israel | Retailer | As we cannot ship to Israel directly we work together with Alpha Tactical Eilat (Address: David Saharov 5, Rishon Lezion, Tel: +972039702227). Please contact them to get your Novritsch products. |
| Italy | Easy | The SSP1 will be shipped from our Austrian warehouse to Italy. You need to be 18 years old to buy an airsoft gun. |
| Japan | No | Unfortunately we cannot send to Japan due to import regulations. |
| Jersey | Easy | The SSP1 will be shipped from our Austrian warehouse to Jersey. You need to be 18 years old to buy an airsoft gun. |
| Latvia | Easy | The SSP1 will be shipped from our Austrian warehouse to Latvia. You need to be 18 years old to buy an airsoft gun. |
| Liechtenstein | Easy | The SSP1 will be shipped from our Austrian warehouse to Liechtenstein. You need to be 18 years old to buy an airsoft gun. |
| Lithuania | Easy | The SSP1 will be shipped from our Austrian warehouse to Lithuania. You need to be 18 years old to buy an airsoft gun. |
| Luxembourg | Easy | The SSP1 will be shipped from our Austrian warehouse to Luxembourg. You need to be 18 years old to buy an airsoft gun. |
| Malta | Easy | The SSP1 will be shipped from our Austrian warehouse to Malta. You need to be 18 years old to buy an airsoft gun. |
| Monaco | Easy | The SSP1 will be shipped from our Austrian warehouse to Monaco. You need to be 18 years old to buy an airsoft gun. |
| Netherlands | Easy | The SSP1 will be shipped from our Austrian warehouse to Netherlands. You need to be 18 years old to buy an airsoft gun. Additionally you need an NABV card to order. |
| New Zealand | Permit required | The SSP1 will be shipped from our Austrian warehouse to New Zealand. You need to be 18 years old to buy an airsoft gun. You need to apply for a permit for New Zealand due to import regulations. |
| Norway | Easy | The SSP1 will be shipped from our Austrian warehouse to Norway. You need to be 18 years old to buy an airsoft gun. Import taxes may apply. |
| Paraguay | Retailer | rossi.com.br |
| Poland | Easy | The SSP1 will be shipped from our Austrian warehouse to Poland. You need to be 18 years old to buy an airsoft gun. |
| Portugal | Easy | #PT |
| Puerto Rico | Easy | The SSP1 will be shipped from our United States warehouse to Puerto Rico. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order. |
| Romania | Easy | The SSP1 will be shipped from our Austrian warehouse to Romania. You need to be 18 years old to buy an airsoft gun. |
| Slovakia | Easy | The SSP1 will be shipped from our Austrian warehouse to Slovakia. You need to be 18 years old to buy an airsoft gun. |
| Slovenia | Easy | The SSP1 will be shipped from our Austrian warehouse to Slovenia. You need to be 18 years old to buy an airsoft gun. |
| South Africa | Retailer | |
| Spain | Easy | The SSP1 will be shipped from our Austrian warehouse to Spain. You need to be 18 years old to buy an airsoft gun. |
| Sweden | Easy | The SSP1 will be shipped from our Austrian warehouse to Sweden. You need to be 18 years old to buy an airsoft gun. |
| Switzerland | Permit required | The SSP1 will be shipped from our Austrian warehouse to Switzerland. You need to be 18 years old to buy an airsoft gun. For import, you need to get an import permit issues by Fedpol. Customs and taxes may apply. |
| Taiwan, Republic of China | Easy | The SSP1 will be shipped from our Austrian warehouse to Taiwan, Republic of China. You need to be 18 years old to buy an airsoft gun. |
| Turkey | Retailer | We are working together with Izmiravmarket for Turkey. Please go to Izmiravmarket for more information |
| Ukraine | Easy | The SSP1 will be shipped from our Austrian warehouse to Ukraine. You need to be 18 years old to buy an airsoft gun. |
| United Kingdom | Easy | The SSP1 will be shipped from our Austrian warehouse to United Kingdom. You need to be 18 years old to buy an airsoft gun. Additionally you need an UKARA number or equivalent to order. |
| United States of America | Easy | The SSP1 will be shipped from our United States warehouse to United States of America. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order. |
We are sending orders which don't include guns to the following countries:
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Bolivia, Bosnia and Herzegovina, Cambodia, Cayman Islands, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Guam, Guatemala, Honduras, Iceland, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Macao, SAR China, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mexico, Moldova, Mongolia, Montenegro, Morocco, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Peru, Qatar, Réunion, Russian Federation, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic (Syria), Tajikistan, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, US Minor Outlying Islands, Uzbekistan, Venezuela (Bolivarian Republic), Viet Nam, Virgin Islands, Western Sahara, Yemen, Zambia,
We are not selling to the following countries:
Aland Islands, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Brazzaville), Congo, (Kinshasa), Cook Islands, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic of, Kenya, Kiribati, Korea (North), Lao PDR, Lesotho, Liberia, Libya, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestinian Territory, Papua New Guinea, Philippines, Pitcairn, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen Islands, Timor-Leste, Togo, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu, Vanuatu, Wallis and Futuna Islands, Zimbabwe,
Of course, it is also possible to use a lighter BBs version, just keep in mind that the heavier BBs are more accurate and have a much more stable flying path.
https://novritsch.com/product/ssp1-outer-barrel/
Also, please keep in mind that if you try to remove the orange tip and damage the gun, the warranty will be voided.
To fix this, please remove the magazine base (https://novritsch.com/product/ssp1-magazine-base/) and find the black bottom screw next to the golden valve.
Try to unscrew it a little. Don’t overdo it, since your magazine will leak if this screw is too far out.
Please use a 2.5 mm Allen key for that.
into its position and tighten the screw.
Bear in mind that it is a very small screw, and it will be, in most cases, still in the
front sight.
If you, unfortunately, lost the screw, you can get a new one here:
https://novritsch.com/product/ssp1-front-sight/
You can also get a little upgrade, namely our fiber optic:
https://novritsch.com/product/ssp1-fiber-optic-front-sight/
-bottom plate: Please undo the bottom plate with the black screw, which you can find next to the golden valve on the bottom. Clean the O-ring and apply fresh silicone oil (thick). Let the silicone oil sink in properly before reinserting it into the magazine. Please ensure, that you screw it in tightly, once you insert it again.
If you couldn’t fix the valves using this method, you have the option of getting new ones here:
https://novritsch.com/products/the-ssp1-system/pistol-spare-parts/
You can also watch this video:
silicone oil (thick). Let the silicone oil sink in properly before reinserting it back
into the magazine.
If you couldn’t fix the valves using this method, you have the option of getting new ones here:
https://novritsch.com/products/the-ssp1-system/pistol-spare-parts/
You can also watch this video:
You are probably using the wrong gas which is causing the issue. For clarification
“Medium Gas” is Green Gas and should not be used under 35 °C/96 °F
Furthermore, when you load the magazine, please hold the gas bottle over the magazine and make sure that the feeding lips are pointing towards the ground.
The reason for that is that the gas is actually not a gas, but a state of aggregation, which is, in fact, liquid. You can indeed compare it with pouring water into a glass since the liquid can only flow downwards
When filling it, count to three and stop filling. We know it can go longer, but you want to avoid overfilling the magazines.
Make sure to put a cushion or something soft on top of the wooden surface, so that you won´t damage neither the magazine nor the surface.