1. Home
  2. SSG96 FAQs

SSG96 FAQs

This image has an empty alt attribute; its file name is ssg96fulllgun-1024x248.jpg

We created this page to help customers with the most frequently occurring issues. Please take your time and read through the ones that sound similar to the issue you are having.

If your problem was not solved – please use the contact form below.

Shipping Information
Country StatusSuggestion Additional information
ArgentinaRetailerrossi.com.br
AustriaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Austria. You need to be 18 years old to buy an airsoft gun.
BelgiumEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Belgium. You need to be 18 years old to buy an airsoft gun.
BrazilRetailerrossi.com.br
BulgariaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Bulgaria. You need to be 18 years old to buy an airsoft gun.
CanadaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Canada. You need to be 18 years old to buy an airsoft gun. Please choose the 2.2 Joule variant, due to the legal limits in Canada.
ChileEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Chile. You need to be 18 years old to buy an airsoft gun.
CroatiaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Croatia. You need to be 18 years old to buy an airsoft gun.
CyprusEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Cyprus. You need to be 18 years old to buy an airsoft gun.
Czech RepublicEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Czech Republic. You need to be 18 years old to buy an airsoft gun.
DenmarkEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Denmark. You need to be 18 years old to buy an airsoft gun.
EstoniaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Estonia. You need to be 18 years old to buy an airsoft gun.
FinlandEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Finland. You need to be 18 years old to buy an airsoft gun.
FranceEasy1 JouleThe SSG96 will be shipped from our Austrian warehouse to France. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for France.
GermanyEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Germany. You need to be 18 years old to buy an airsoft gun. The airsoft gun comes with the F-mark on it.
GreeceEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Greece. You need to be 18 years old to buy an airsoft gun.
GuernseyEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Guernsey. You need to be 18 years old to buy an airsoft gun.
Hong Kong, SAR ChinaEasy1 JouleThe SSG96 will be shipped from our Austrian warehouse to Hong Kong, SAR China. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Hong Kong, SAR China.
HungaryEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Hungary. You need to be 18 years old to buy an airsoft gun.
IrelandEasy1 JouleThe SSG96 will be shipped from our Austrian warehouse to Ireland. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Ireland.
Isle of ManEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Isle of Man. You need to be 18 years old to buy an airsoft gun.
IsraelRetailerAs we cannot ship to Israel directly we work together with Alpha Tactical Eilat (Address: David Saharov 5, Rishon Lezion, Tel: +972039702227). Please contact them to get your Novritsch products.
ItalyEasy1 JouleThe SSG96 will be shipped from our Austrian warehouse to Italy. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Italy.
JapanEasy1 JouleThe SSG96 will be shipped from our Austrian warehouse to Japan. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Japan.
JerseyEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Jersey. You need to be 18 years old to buy an airsoft gun.
LatviaEasy1 JouleThe SSG96 will be shipped from our Austrian warehouse to Latvia. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Latvia.
LiechtensteinEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Liechtenstein. You need to be 18 years old to buy an airsoft gun.
LithuaniaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Lithuania. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule or 2.2 Joule variant for Lithuania.
LuxembourgEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Luxembourg. You need to be 18 years old to buy an airsoft gun.
MaltaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Malta. You need to be 18 years old to buy an airsoft gun.
MonacoEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Monaco. You need to be 18 years old to buy an airsoft gun.
NetherlandsEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Netherlands. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule, 2.2 Joule or 2.8 Joule variant for Netherlands. Additionally you need an NABV card to order.
New ZealandEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to New Zealand. You need to be 18 years old to buy an airsoft gun.
NorwayEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Norway. You need to be 18 years old to buy an airsoft gun. Import taxes may apply.
ParaguayRetailer2.2 Joulesrossi.com.br
PolandEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Poland. You need to be 18 years old to buy an airsoft gun.
PortugalEasy1 Joule#PT
Puerto RicoEasy2.2 JoulesThe SSG96 will be shipped from our United States warehouse to Puerto Rico. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.
RomaniaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Romania. You need to be 18 years old to buy an airsoft gun.
SlovakiaEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Slovakia. You need to be 18 years old to buy an airsoft gun.
SloveniaEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Slovenia. You need to be 18 years old to buy an airsoft gun.
South AfricaRetailer
SpainEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Spain. You need to be 18 years old to buy an airsoft gun.
SwedenEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Sweden. You need to be 18 years old to buy an airsoft gun.
SwitzerlandPermit required2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Switzerland. You need to be 18 years old to buy an airsoft gun. For import, you need to get an import permit issues by Fedpol. Customs and taxes may apply.
Taiwan, Republic of ChinaEasy2.8 JoulesThe SSG96 will be shipped from our Austrian warehouse to Taiwan, Republic of China. You need to be 18 years old to buy an airsoft gun.
TurkeyRetailer2.2 JoulesWe are working together with Izmiravmarket for Turkey. Please go to Izmiravmarket for more information
UkraineEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to Ukraine. You need to be 18 years old to buy an airsoft gun.
United KingdomEasy2.2 JoulesThe SSG96 will be shipped from our Austrian warehouse to United Kingdom. You need to be 18 years old to buy an airsoft gun. Additionally you need an UKARA number or equivalent to order.
United States of AmericaEasy2.2 JoulesThe SSG96 will be shipped from our United States warehouse to United States of America. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.

We are sending orders which don't include guns to the following countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Bolivia, Bosnia and Herzegovina, Cambodia, Cayman Islands, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Guam, Guatemala, Honduras, Iceland, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Macao, SAR China, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mexico, Moldova, Mongolia, Montenegro, Morocco, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Peru, Qatar, Réunion, Russian Federation, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic (Syria), Tajikistan, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, US Minor Outlying Islands, Uzbekistan, Venezuela (Bolivarian Republic), Viet Nam, Virgin Islands, Western Sahara, Yemen, Zambia,


We are not selling to the following countries:

Aland Islands, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Brazzaville), Congo, (Kinshasa), Cook Islands, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic of, Kenya, Kiribati, Korea (North), Lao PDR, Lesotho, Liberia, Libya, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestinian Territory, Papua New Guinea, Philippines, Pitcairn, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen Islands, Timor-Leste, Togo, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu, Vanuatu, Wallis and Futuna Islands, Zimbabwe,

SSG10 & SSG96 – 25 Years Warranty
Since we truly believe in the durability of the SSG-10/96, we are including a 25 year free spare parts supply with every rifle. If you play with the SSG-10/96 for many years and a part breaks or is worn to a degree that the rifle does not function properly, you will get the spare part for free.
Please contact our customer support team for assistance.

Excluded parts:
Magazine
Hopup Bucking

If a part breaks and you are sure it didn’t happen because of wrong assembly, a third-party part, or wrong use of the product, please contact us.

In your message, please state:
– model (SSG96, SSG10 A1, SSG10 A2)
– serial number
– add pictures or video
Which BBs should I use for the gun?
1 Joule Version: 0.28 g BBs
2.2 Joule Version: 0.43 g BBs
2.8 Joule Version: 0.46 g BBs
5 Joule Version: 0.46 g or 0.49 g BBs

You can, of course, use different BB weights for all versions of the SSG96. Just keep in mind that the performance will vary.
The power is not correct.
Please use 0.46g when chrono-ing and be sure to use joules, not FPS. Remember to also set the hop up correctly to 0.46g BB’s before testing it on the chrono.
The shots are curving.
Please clean out the bucking with rubbing alcohol and test it again. Make sure to use 0.46g BBs when testing. As there is a Maple Leaf bucking inside, you will need to make around 100-200 shots to break it in, and then it will behave as normal.

If nothing worked, please open the gun and check that the hop-up bucking is installed correctly and that the nub in the bucking is being pushed perfectly even.
The spring guide stopper is hard to remove.
You will need to use a flat head screwdriver to push it down.
I’m using a leather man to do it.
The gun is not sealing.
Please ensure that you install the provided o-rings into the end cap. This will restore your air seal.

If there is a leak coming from the chamber, make sure that the bucking isn’t damaged and that the cylinder is also perfectly sealed.
The bolt is scratchy.
The bolt can be a bit stiff when it’s still fresh. It will get smoother as you wear it in. If it’s still not smooth, make sure you are pulling the bolt correctly with your fingers on the handle and the thumb on the plug/cap to pull the bolt perfectly centered.

If you still have a hard bolt pull, you might have a bulged cylinder.
Please inspect it for any imperfections.  In addition, you need to make sure that you have not overtightened the screws on the stock which connects the upper.
The bolt handle is stuck.
Please check that the pin in the handle isn’t missing. This can cause your bolt handle to no longer work.
The receiver is scratched.
Please ensure that the cylinder hasn’t bulged, it might be scratching on the receiver.

If you find a bulged cylinder, send us a picture of the cylinder, and we will send you a replacement.
In case your issue is not covered in the points above
Updated on December 21, 2021

Was this article helpful?