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SSG10 FAQs

We created this page to help customers with the most frequently occurring issues. Please take your time and read through the ones that sound similar to the issue you are experiencing.

If your problem was not solved – please use the contact form below.

Shipping Information
Country StatusSuggestion Additional information
ArgentinaRetailerrossi.com.br
AustriaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Austria. You need to be 18 years old to buy an airsoft gun.
BelgiumEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Belgium. You need to be 18 years old to buy an airsoft gun.
BrazilRetailerrossi.com.br
BulgariaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Bulgaria. You need to be 18 years old to buy an airsoft gun.
CanadaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Canada. You need to be 18 years old to buy an airsoft gun. Please choose the 2.2 Joule variant, due to the legal limits in Canada.
ChileEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Chile. You need to be 18 years old to buy an airsoft gun.
CroatiaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Croatia. You need to be 18 years old to buy an airsoft gun.
CyprusEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Cyprus. You need to be 18 years old to buy an airsoft gun.
Czech RepublicEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Czech Republic. You need to be 18 years old to buy an airsoft gun.
DenmarkEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Denmark. You need to be 18 years old to buy an airsoft gun.
EstoniaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Estonia. You need to be 18 years old to buy an airsoft gun.
FinlandEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Finland. You need to be 18 years old to buy an airsoft gun.
FranceEasy1 JouleThe SSG10 will be shipped from our Austrian warehouse to France. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for France.
GermanyEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Germany. You need to be 18 years old to buy an airsoft gun. The airsoft gun comes with the F-mark on it.
GreeceEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Greece. You need to be 18 years old to buy an airsoft gun.
GuernseyEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Guernsey. You need to be 18 years old to buy an airsoft gun.
Hong Kong, SAR ChinaEasy1 JouleThe SSG10 will be shipped from our Austrian warehouse to Hong Kong, SAR China. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Hong Kong, SAR China.
HungaryEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Hungary. You need to be 18 years old to buy an airsoft gun.
IrelandEasy1 JouleThe SSG10 will be shipped from our Austrian warehouse to Ireland. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Ireland.
Isle of ManEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Isle of Man. You need to be 18 years old to buy an airsoft gun.
IsraelRetailerAs we cannot ship to Israel directly we work together with Alpha Tactical Eilat (Address: David Saharov 5, Rishon Lezion, Tel: +972039702227). Please contact them to get your Novritsch products.
ItalyEasy1 JouleThe SSG10 will be shipped from our Austrian warehouse to Italy. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Italy.
JapanEasy1 JouleThe SSG10 will be shipped from our Austrian warehouse to Japan. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Japan.
JerseyEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Jersey. You need to be 18 years old to buy an airsoft gun.
LatviaEasy1 JouleThe SSG10 will be shipped from our Austrian warehouse to Latvia. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule variant for Latvia.
LiechtensteinEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Liechtenstein. You need to be 18 years old to buy an airsoft gun.
LithuaniaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Lithuania. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule or 2.2 Joule variant for Lithuania.
LuxembourgEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Luxembourg. You need to be 18 years old to buy an airsoft gun.
MaltaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Malta. You need to be 18 years old to buy an airsoft gun.
MonacoEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Monaco. You need to be 18 years old to buy an airsoft gun.
NetherlandsEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Netherlands. You need to be 18 years old to buy an airsoft gun. Please select the 1 Joule, 2.2 Joule or 2.8 Joule variant for Netherlands. Additionally you need an NABV card to order.
New ZealandEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to New Zealand. You need to be 18 years old to buy an airsoft gun.
NorwayEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Norway. You need to be 18 years old to buy an airsoft gun. Import taxes may apply.
ParaguayRetailer2.2 Joulesrossi.com.br
PolandEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Poland. You need to be 18 years old to buy an airsoft gun.
PortugalEasy1 Joule#PT
Puerto RicoEasy2.2 JoulesThe SSG10 will be shipped from our United States warehouse to Puerto Rico. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.
RomaniaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Romania. You need to be 18 years old to buy an airsoft gun.
SlovakiaEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Slovakia. You need to be 18 years old to buy an airsoft gun.
SloveniaEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Slovenia. You need to be 18 years old to buy an airsoft gun.
South AfricaRetailer
SpainEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Spain. You need to be 18 years old to buy an airsoft gun.
SwedenEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Sweden. You need to be 18 years old to buy an airsoft gun.
SwitzerlandPermit required2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Switzerland. You need to be 18 years old to buy an airsoft gun. For import, you need to get an import permit issues by Fedpol. Customs and taxes may apply.
Taiwan, Republic of ChinaEasy2.8 JoulesThe SSG10 will be shipped from our Austrian warehouse to Taiwan, Republic of China. You need to be 18 years old to buy an airsoft gun.
TurkeyRetailer2.2 JoulesWe are working together with Izmiravmarket for Turkey. Please go to Izmiravmarket for more information
UkraineEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to Ukraine. You need to be 18 years old to buy an airsoft gun.
United KingdomEasy2.2 JoulesThe SSG10 will be shipped from our Austrian warehouse to United Kingdom. You need to be 18 years old to buy an airsoft gun. Additionally you need an UKARA number or equivalent to order.
United States of AmericaEasy2.2 JoulesThe SSG10 will be shipped from our United States warehouse to United States of America. You need to be 18 years old to buy an airsoft gun. Please go to us.novritsch.com to order.

We are sending orders which don't include guns to the following countries:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Bolivia, Bosnia and Herzegovina, Cambodia, Cayman Islands, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Guam, Guatemala, Honduras, Iceland, India, Indonesia, Iraq, Jamaica, Jordan, Kazakhstan, Korea (South), Kuwait, Kyrgyzstan, Lebanon, Macao, SAR China, Macedonia, Republic of, Madagascar, Malaysia, Maldives, Mexico, Moldova, Mongolia, Montenegro, Morocco, Namibia, Nicaragua, Niger, Nigeria, Oman, Panama, Peru, Qatar, Réunion, Russian Federation, Rwanda, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic (Syria), Tajikistan, Tanzania, United Republic of, Thailand, Trinidad and Tobago, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uruguay, US Minor Outlying Islands, Uzbekistan, Venezuela (Bolivarian Republic), Viet Nam, Virgin Islands, Western Sahara, Yemen, Zambia,


We are not selling to the following countries:

Aland Islands, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Benin, Bermuda, Bhutan, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Brazzaville), Congo, (Kinshasa), Cook Islands, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard and Mcdonald Islands, Holy See (Vatican City State), Iran, Islamic Republic of, Kenya, Kiribati, Korea (North), Lao PDR, Lesotho, Liberia, Libya, Malawi, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Netherlands Antilles, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestinian Territory, Papua New Guinea, Philippines, Pitcairn, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saint-Barthélemy, Saint-Martin (French part), Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen Islands, Timor-Leste, Togo, Tokelau, Tonga, Turks and Caicos Islands, Tuvalu, Vanuatu, Wallis and Futuna Islands, Zimbabwe,

What are the differences between the A1, A2, and A3?
The A1 comes with the classic hunting-style rifle stock and bolt handle.

The A2 has the MLC-S1 stock and the enlarged bolt handle

The A3 has the A3 stock and an enlarged bolt handle as well.

The upper of it is the same on every SSG10. Only the accessories are different, the performance of it, however, will not vary between the models.
Basic Operation of the SSG10
When starting to play with your SSG10, please keep in mind basic safety rules. In the following videos, the most important facts about the basic operation are explained.



Assembly of the SSG10 Upper and A2 Stock
It is quite easy to assemble the upper to the A2 stock. Josef will show how to do it in the following video.


Upgrading the SSG10 A1 to an SSG10 A2
As the internals of both guns is the same, you can easily upgrade your SSG10 A1 to an SSG10 A2 by adding the A2 stock and the enlarged bolthandle.
The following video will show how to change the stock on your SSG10 A1.

SSG10 & SSG96 – 25 Years Warranty
Since we truly believe in the durability of the SSG-10/96, we are including a 25 year free spare parts supply with every rifle. If you play with the SSG-10/96 for many years and a part breaks or is worn to a degree that the rifle does not function properly, you will get the spare part for free.
Please contact our customer support team for assistance.

Excluded parts:
Magazine
Hopup Bucking

If a part breaks and you are sure it didn’t happen because of wrong assembly, a third-party part, or wrong use of the product, please contact us.

In your message, please state:
– model (SSG96, SSG10 A1, SSG10 A2)
– serial number
– add pictures or video
SSG10 Spring Exchange
There is a variety of different springs available for the SSG10. The following video will explain how you can exchange the spring in your SSG10:

Maintenance
In order to ensure the continued good performance of your SSG10, you will sometimes need to undertake basic maintenance.
You can find instructions when viewing the following video:

Which BBs should I use for this gun, in order to achieve the best performance?
1 Joule Version: 0.25 g BBs
2.2 Joule Version: 0.4 g BBs
2.8 Joule Version: 0.46 g BBs
5 Joule Version: 0.46 g or 0.49 g BBs

You can, of course, use different BBs weights for all versions of the SSG96 as well. Just keep in mind that the performance will vary.

We get many questions, regarding the issue of using the more powerful versions with 0.2 g BBs. This is indeed possible, but you won’t have much reach, and you will also not shoot accurately with them.
How do I remove the red tip?
The red tip is glued in and secured with a pin on the outer barrel.
We would recommend getting a new outer barrel. Also please keep in mind that if you try to remove it and damage the gun, the warranty will be voided.

Please understand that the red tip is a requirement, in order to import guns to the US.
Why are the BBs rolling out of the barrel?
During the first adjustment clicks, the hop-up is not pressing sufficiently onto the BB, which makes it roll out of place. The reason for that is that the hop-up itself is holding the BB in place. If the arm does not press enough onto the BBs, there is nothing that will hold it in place, which makes the BB roll out of the chamber.

To fix this, please adjust your hop-up sufficiently, so that the hop-up arm can apply more pressure for the BB will stay in place. In the end, if you adjust the hop up to the setting that you will use in a game, this issue won’t appear anymore.
My gun is not hopping the BBs well enough.
If the gun is not hopping sufficiently, it could be that there is lube or dirt on the rubber. Please check the academy and follow the maintenance guide on how to clean the barrel and the hop-up rubber.

Please make sure to check for any inconsistencies even before the gun has been brought to a game as it is possible that there might be some excessive lubrication from the factory. 

My bolt is scratching. How do I fix it?
We recommend buying the gen 1 or the 2 spring guide stopper.
You can find them here:
https://eu.novritsch.com/product/spring-guide-stopper-gen1/
https://us.novritsch.com/product/spring-guide-stopper-gen1/

https://eu.novritsch.com/product/spring-guide-stopper-gen2/
https://us.novritsch.com/product/spring-guide-stopper-gen2/

Please watch the video on our website to learn which one you need, or contact our technical service team for assistance.
My bolt doesn’t lock anymore. What is happening?
The trigger box spring is most likely broken.

Please contact us through our website and send us either a picture of the broken spring or a video that shows the bolt failing to lock back.

Alternatively, you can get the piston sear spring, if you follow the links, below.
https://eu.novritsch.com/product/piston-sear-spring-replacement-set/
https://us.novritsch.com/product/piston-sear-spring-replacement-set/

You can find an installation video on the product website.

My gun is only feeding when I am pressing the magazine in. How do I fix this?
Tighten the front body screw to bring the chamber and magazine closer together so that the nozzle can catch the BB.
 My BBs are curving to the left/right.
Firstly, please ensure that the hop-up bucking is 100% clean when testing. You can do this by cleaning it out with rubbing alcohol, found in our maintenance kits.

Watch the maintenance guides to learn how to do this. 

If the issue still persists, please make at least 100-200 shots through the rifle. All Maple Leaf buckings don’t behave as intended until the bucking has been worn in.
In case your issue is not covered in the points above

Updated on December 21, 2021

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