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SSP1 Troubletshooting

We created this page to help customers with the most frequently occurring issues. Please take your time and read through the ones that sound similar to the issue you are having.

If your problem was not solved – please use the contact form below.

My SSP1 front sight has come off.
This can be reattached using a 0.9 Allen Key.  Simply slide the front sight back
into its position and tighten the screw. 
Bear in mind that it is a very small screw, and it will be, in most cases, still in the
front sight.

If you, unfortunately, lost the screw, you can get a new one here:
https://novritsch.com/product/ssp1-front-sight/

You can also get a little upgrade, namely our fiber optic:
https://novritsch.com/product/ssp1-fiber-optic-front-sight/
 My gas magazine is leaking! What should I do?
-fill/exhaust valve: Please unscrew it, give it a good clean, and apply fresh silicone oil (thick). Let the silicone oil sink in properly before reinserting it into the magazine.

-bottom plate: Please undo the bottom plate with the black screw, which you can find next to the golden valve on the bottom. Clean the O-ring and apply fresh silicone oil (thick). Let the silicone oil sink in properly before reinserting it into the magazine. Please ensure, that you screw it in tightly, once you insert it again.

If you couldn’t fix the valves using this method, you have the option of getting new ones here:
https://novritsch.com/products/the-ssp1-system/pistol-spare-parts/

You can also watch this video:
My CO2 magazine is leaking! What should I do?
-fill/exhaust valve: Please unscrew it, give it a good clean, and apply fresh
silicone oil (thick). Let the silicone oil sink in properly before reinserting it back
into the magazine.

If you couldn’t fix the valves using this method, you have the option of getting new ones here:
https://novritsch.com/products/the-ssp1-system/pistol-spare-parts/

You can also watch this video:
My magazine keeps falling out the gun when shooting.
This only happens with gas magazines.
To fix this, please remove the magazine base (https://novritsch.com/product/ssp1-magazine-base/) and find the black bottom screw next to the golden valve.

Try to unscrew it a little. Don’t overdo it, since your magazine will leak if this screw is too far out.

Please use a 2.5 mm Allen key for that.
 My gas SSP1 is releasing too much gas per shot, doesn´t go through the whole magazine or does not reset the hammer properly.
Please check the gas recommendation table on the product page. 

You are probably using the wrong gas which is causing the issue. For clarification
“Medium Gas” is Green Gas and should not be used under 35 °C/96 °F

Furthermore, when you load the magazine, please hold the gas bottle over the magazine and make sure that the feeding lips are pointing towards the ground.

The reason for that is that the gas is actually not a gas, but a state of aggregation, which is, in fact, liquid. You can indeed compare it with pouring water into a glass since the liquid can only flow downwards

When filling it, count to three and stop filling. We know it can go longer, but you want to avoid overfilling the magazines. 
Which BBs should I use for the gun?
We would recommend using the 0.28 g BBs. 

Of course, it is also possible to use a lighter BBs version, just keep in mind that the heavier BBs are more accurate and have a much more stable flying path. 
How do I remove the orange tip?
Seeing as the orange tip is secured with glue, we would recommend getting a spare outer Barrel.
https://novritsch.com/product/ssp1-outer-barrel/

Also, please keep in mind that if you try to remove the orange tip and damage the gun, the warranty will be voided.
A CO2 capsule is stuck inside my magazine. How do I get it out?
Find a wooden surface where you can lightly tap the bottom of the magazine against it so that the capsule can fall out on its own.

Make sure to put a cushion or something soft on top of the wooden surface, so that you won´t damage neither the magazine nor the surface.
In case your issue is not covered in the points above