General Questions

Here you will find all the information you need regarding general topics focusing on shipping, age verifications, payments & more.

Shipping Information

Hardfacts

  • We are shipping from our Warehouse in Vienna, Austria.
  • You don’t need to worry about any import duties, taxes or customs fees when ordering from the European Union.
  • Each time your package is sent with a Tracking ID which allows you to track the package. You will receive an email as soon as the package is dispatched.
  • You will see the calculated prices and shipping methods when checking out.

Price and Availability

  • Shipping prices depend on the weight and destination.
  • You will see the calculated prices and delivery times when you check out.

Packing and Handling

  • We try to ship out all orders received before 12:00 every day.

European Overview

Worldwide

Country Delivery time Shipping Provider
Canada 6-7 Days UPS Air Shipping
New Zealand 7-8 Days  UPS Air Shipping
South Africa 6-7 Days  UPS Air Shipping
China 8+ Days  UPS Air Shipping
Hong Kong 8+ Days  UPS Air Shipping
Japan 8+ Days  UPS Air Shipping

Additional Notes

  • Shipping days are only counting working days
  • Due to high volumes during product launches, sales, or public holidays small delays may occur
  • Stated delivery times are averages and not guaranteed
  • Please note that shipping regulations for guns may vary. For further information on that, visit the following website and click on the gun you are interested in: https://support.novritsch.com/

To comply with legal regulations you need to be at least 18 to purchase an airsoft gun. Verification is not possible before placing an order as we will need to match your name with the order.

After you completed your purchase, you will receive instructions on how to verify your age and you will get redirected to https://novritsch.com/verification/

Your order cannot get dispatched until the verfication has been undertaken by our team.

Please provide a clear image of one of the following documents. 

  • Passport
  • Or a Drivers License
  • Or any ID Card (which clearly shows your name and birth date)

Please make sure that you are using the same email address that you have used when buying your order. Otherwise, we will not be able to match it accordingly.

If you feel uncomfortable about sending your ID, you can cover all parts of the ID except the full name and the birthdate.

For some countries we will require special verification documents.

CountryDocument required
United KingdomUKARA number
The NetherlandsNABV License Scan
SwitzerlandImport Permit Scan

Shipping Information

Hardfacts

  • We are shipping from our Warehouse in Vienna, Austria.
  • You don’t need to worry about any import duties, taxes or customs fees when ordering from the European Union.
  • Each time your package is sent with a Tracking ID which allows you to track the package. You will receive an email as soon as the package is dispatched.
  • You will see the calculated prices and shipping methods when checking out.

Price and Availability

  • Shipping prices depend on the weight and destination.
  • You will see the calculated prices and delivery times when you check out.

Packing and Handling

  • We try to ship out all orders received before 12:00 every day.

European Overview

Worldwide

CountryDelivery timeShipping Provider
Canada6-7 DaysUPS Air Shipping
New Zealand7-8 Days UPS Air Shipping
South Africa6-7 Days UPS Air Shipping
China8+ Days UPS Air Shipping
Hong Kong8+ Days UPS Air Shipping
Japan8+ Days UPS Air Shipping

Additional Notes

  • Shipping days are only counting working days
  • Due to high volumes during product launches, sales, or public holidays small delays may occur
  • Stated delivery times are averages and not guaranteed
  • Please note that shipping regulations for guns may vary. For further information on that, visit the following website and click on the gun you are interested in: https://support.novritsch.com/

Shipping Information

Hardfacts

  • We are shipping from our Warehouse in Vienna, Austria.
  • You don’t need to worry about any import duties, taxes or customs fees when ordering from the European Union.
  • Each time your package is sent with a Tracking ID which allows you to track the package. You will receive an email as soon as the package is dispatched.
  • You will see the calculated prices and shipping methods when checking out.

Price and Availability

  • Shipping prices depend on the weight and destination.
  • You will see the calculated prices and delivery times when you check out.

Packing and Handling

  • We try to ship out all orders received before 12:00 every day.

European Overview

Worldwide

CountryDelivery timeShipping Provider
Canada6-7 DaysUPS Air Shipping
New Zealand7-8 Days UPS Air Shipping
South Africa6-7 Days UPS Air Shipping
China8+ Days UPS Air Shipping
Hong Kong8+ Days UPS Air Shipping
Japan8+ Days UPS Air Shipping

Additional Notes

  • Shipping days are only counting working days
  • Due to high volumes during product launches, sales, or public holidays small delays may occur
  • Stated delivery times are averages and not guaranteed
  • Please note that shipping regulations for guns may vary. For further information on that, visit the following website and click on the gun you are interested in: https://support.novritsch.com/