Important info for technical tickets:

Example Tech Tickets:

(unknown cause of the issue)

Hi,

I am contacting you regarding an issue I have found on my SSP1.
When I test fire my gun, I am only able to shoot around 10 BBs before the magazine runs out of gas.
I am using green gas in my magazines and the issue is present in all 3 mags.

Please see the attached video.

My order ID is: #000000
Any help will be appreciated!

(Video would show the magazine being filled with gas, and then test-fired)

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(Example ticket for a broken part)

Subject: Order ID #000000

Hi guys,

Unfortunately, the safety switch on my SSG10 has snapped. Please see a picture attached.
Is there anything that can be done to help solve this issue?

Thank you

(Picture of the broken part)

Please specify your product

To help you faster please include a link to the product page or a picture